Ordering & Delivery
When can I expect my order?
We aim to deliver your order as soon as possible. Your order will be send out within 48 hours. Did you not receive your delivery 5 days after ordering? Please contact our customer service.
I did not receive all the items I ordered.
When you did not receive any news about delay and you still miss an item from your order, please contact our customer service.
To which countries do we ship?
Our products can be send to an address in the Netherlands and shipped to Belgium, Germany, France, England, Luxembourg, Austria, Italy, Poland, Romania, Slovakia, Spain, Sweden, Ireland, Switzerland and the United States.
How long does it take to receive my order outside the Netherlands?
It could take up to 7 working days until you receive the order when you want to ship to a country different than the Netherlands. Did you not receive your order after 7 working days? Please contact our customer service.
If I order multiple items, will they be delivered all together?
When you order multiple items in one order, we will ship all items at the same time. The item with the longest lead time will determine the shipping date of your order.
Are there any shipping costs?
Yes, to an amount of €20,- there are shipping costs for your delivery. The shipping costs are: €9,99.
How do I place an order?
Place the items you want to buy in the shopping cart. When you have gathered all the items you want to buy you can click on the shopping cart through “View shopping cart” and check the items. You can go directly to the checkout to place your order. You have the options to pay with iDeal or PayPal.
Can I change my placed order?
No, when you have placed your order it is unfortunately not possible to make any adjustments.